Open it, and do not panic
The majority of notices are automated. A figure on a return did not match a figure reported to the agency by someone else, a payment was applied to the wrong period, or a form was expected and not received. These are matters of correspondence, not of jeopardy.
The single worst response is to put the letter aside. Nearly every notice carries a response window, and the options available to you narrow considerably once it passes.
Read for four things
Before doing anything else, establish the basic facts of what has arrived.
- The notice number, usually printed in the upper right corner
- The tax year and the form the notice relates to
- The deadline for responding, and what happens if you do not
- Whether it is proposing a change, requesting information, or simply informing you of something
Do not telephone before you have checked the file
The instinct is to call at once and sort it out. Resist it. Compare the notice against the filed return and the supporting records first, because a proposed change is not the same as a determination and is sometimes simply wrong.
Anything you say on an unprepared call becomes part of the record. Verify the position, then respond, in writing, with documentation attached.
When to bring in representation
A simple mismatch you can evidence in a page or two may not need help. Bring in a CPA or enrolled agent when the amount is significant, when the notice concerns payroll taxes, when an examination rather than correspondence is proposed, or when the underlying position is genuinely arguable rather than a clerical error.
Representation means the correspondence and the conversations run through your representative rather than through you. That is worth having in place before a matter becomes contested, not after. One flooring contractor came to us facing a proposed bill of five hundred thousand dollars, which was ultimately eliminated.
Then fix what produced it
A notice is usually a symptom. A missing form, an information return that never arrived, an estimate that was never adjusted, a payment applied to the wrong quarter. Resolving the letter without addressing the cause invites the same letter next year.
This guide is general information, not advice for your specific situation. Tax outcomes depend on your entity, your state and the facts of your year. Speak to an advisor before acting on it.